Shipping Options Delivery Time Cost Please Remember…
Standard 1-3 working days £3.95 Orders placed after 2pm (UK time) will be dispatched the next working day.
Express Delivery before 12pm Next working day £6.95 Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT.
Express Delivery before 10:30am Next working day £10.95 Orders placed after 2pm will be dispatched the next working day. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99, TR21-25, ZE, BT.
Saturday Delivery Saturday £8.00 Orders placed after 2pm on a Friday will be delivered the following Saturday. This service is not available to certain postcodes: AB31-38, AB41-56, EI, FK17-21, GY9, HS1-9, IM, IV, KA27-28, KW0-17, PA20-78, PH15-99,TR21-25, ZE, BT.
Collect from our Shop  Next day £0.00 Your order will be ready for collection within 24 hours

21 days to return

We are happy to refund or exchange any item (including sale items) within 21 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).

Please make sure your items are returned new, unused and with its original packaging and designer garment tags still attached. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label.

Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

Note: We cannot accept returns that are shipped to us using FedEx or TNT.

  • Please return to Pret A Vie, 27 The Boulevard, Metro Centre, Gateshead. NE119XR with you name and order number.
  • We recommend you drop it off at the Post Office for tracking and proof of delivery.
  • Package your items carefully, with each item in its original packaging and all labels attached (including hangers).
  • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

  • Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy.
  • The details of your return will also be posted to your account.
  • Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
  • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.

Pretavie, 27 The Boulevard, Metro Centre, Gateshead, NE11 9YN