Privacy Policy

Introduction

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. This policy details the information regarding personal data that the Pret A Vie website collects, stores and uses.

Who are we?

Here at Pret A Vie we are a childrenswear Retailer – Online and Retail Shop. The registered address is Pret A Vie. 27 The Boulevard, Metro Centre, Gateshead. NE119YN.

How do we collect personal information from you?

Pretavie.com collects personal information via the following means:

• via our website contact form
• via our mailing list / newsletter signup form
• when you send us an email
• when you call us on the telephone
• when you place an order

What type of information is collected from you?

The personal information we collect might include:

• Your name and contact information (including email address and phone number) which you provide to us when you submit our contact form, telephone us, send us an email, or communicate in any other way
• Other information relevant to client enquiries or purchases
• Invoicing information (including name and invoice address) which you provide to us when placing an online order
• Delivery information (including name, delivery address and telephone number) which you provide to us when placing an online order.

How is your information used?

Collecting this data helps us understand what you are looking for from our business, enabling us to deliver improved products and services, and in particular for the following reasons:

• to contact you in response to a specific enquiry or request
• to carry out our obligations arising from any contracts entered into by you and us
• to collect payments and send invoices and statements
• to supply products and services
• to seek your views or comments on the services we provide
• to improve the products and services we provide
• to send promotional emails about products, services and other things we think may be relevant to you
• to notify you of changes to our legal terms or compliance requirements etc
• to contact our customers relating to past, present and future sales

Who has access to your information?

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact our Data Controller (see below).

You have the right to ask for a copy of the information Pretavie.com holds about you or to ask for it to be removed. We will only remove data we hold on you if we are not legally obliged to retain it (e.g. for tax or contractual purposes).

We will ask you to provide formal proof of identity before releasing, editing or removing any of your information.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Pretavie.com will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

All customer and supplier details will be kept stored on secure servers, and access limited only to authorised personnel with password protected access.

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. We maintain appropriate administrative, technical and physical safeguards to protect Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL and TLS encryption technology to encrypt data during transmission through public internet (your enquiry form submissions and their transmission via email services to us).

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access any website hosted by us, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. If you believe your Personal Data has been compromised, please contact us.

Contact Form

Our website contact form operates with a SSL (‘Secure Sockets Layer’ or ‘https’). This means that any information you enter on our contact form will be encrypted by your own web browser from the point you click the ‘Send Message’ button until it reaches our web server. It is briefly decrypted on our web server, but is then re-encrypted and transmitted to us via our email host where it is only ever transmitted in an encrypted form or held in a highly secure manner.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Our lawful basis for processing this data

We will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.

Data Retention

Pretavie.com will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. The Data will be reviewed at least annually.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 11th November 2020 but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@pretavie.com or by writing to Pret A Vie, 27 The Boulevard, Metro Centre, Gateshead. NE11 9YN.